This page explains how to ask SPARKON JOINT STOCK COMPANY to delete your account and personal data for any of our games. You do not need to reinstall the game to make a request.
How to request deletion
- Open the game and go to Settings. Copy your Player ID. If you can no longer open the game, skip this step and tell us your sign-in method instead.
- Email support@sparkongames.com with the subject "Data Deletion Request".
- Include:
- the name of the game
- your platform (iOS or Android)
- your Player ID, or the Game Center or Google account you signed in with
- We may ask you to confirm that the account belongs to you.
- We confirm by email once deletion is complete, within 30 days of your request.
What we delete
- Your player account and Player ID
- Game progress and cloud save data
- In-game currency and items, including those bought with real money
- The link between your account and Game Center or Google sign-in
- Analytics and attribution data tied to your Player ID; we also ask our analytics and advertising partners to delete data they hold about you
What we keep
- Purchase transaction records required by tax and accounting law, for up to 10 years. These are kept separately and not used for any other purpose.
- Anonymized or aggregated statistics that can no longer identify you.
Before you request deletion
- Deletion is permanent. Your progress and purchased items cannot be restored, and deletion does not refund past purchases.
- Uninstalling the game does not delete data stored on our servers.
- To cancel a subscription, if any, use your App Store or Google Play subscription settings. Deleting your account does not cancel it.
Other privacy requests
To access, correct or export your data, or to opt out of personalized ads, see our Privacy Policy or email support@sparkongames.com.